Melanie Crittenden started her career in Public Safety dispatching in Evanston, Wyoming in 1999. When she first tested for the position of 911 dispatcher, she was highly concerned that she wouldn’t be able to do the job. All of the radio channels, paging channels for the different agencies, several administrative phone lines, 911 lines, etc. but she quickly dove in and did her best. An opportunity moved her to Utah in 2000, where she started working as a 911 dispatcher with Summit County Sheriff's Office, in Park City, UT. After 3 years of dispatching, she promoted to a Dispatch Supervisor position where she handled scheduling, training, and day to day operations. In 2008 she promoted to the Communications Director, where her passion for Public Safety and 911 really expanded. She coordinated all day to day operations for the Summit County Sheriff’s Office Public Safety Answering Point (PSAP), collaborated with several different Law Enforcement, Fire Services, EMS Services, and other federal, state and local agencies to assure that all public safety responders, citizens and visitors to Summit County were served with top notch 911 services. Melanie has been a member of APCO (Association of Public-Safety Communications Officials) since 2003. She has also served on the Utah APCO Chapter Executive Committee since 2009 as a One-year and Two-year committee member, Vice President, President, Past President and currently serves as the Executive Council Representative for Utah where she serves as the conduit between the Utah APCO membership and APCO International. She has served as the Chair of the APCO International Finance & Budget Committee from 2016 to 2018, and now is a member of the APCO International Management Committee. What drives Melanie in the Public Safety sector is to assure that local personnel have the tools to perform the duties that are expected not only from their Public Safety partners, but the expectations of the public when dialing 911. She notes that the best way to perform the best way possible, is to assure policies and procedures are up to date, get all employees trained in certified to a level of professionalism that allows your employees to excel and be proud of the work that they are doing each and every day. She has also learned from experience how critical it is to break down the barriers with neighboring agencies and work together to perform to their fullest potential.
Melanie resides in the Kamas area of Utah with her husband and two boys. Her life outside of Public Safety is filled with keeping up with her boys and enjoying life to the fullest.